Privacy Policy
This Privacy Policy explains how Capture Essence processes personal data when you visit the website, make an inquiry, book services, or use related project and delivery features.
Data We Collect
We may process identification and contact details, inquiry content, booking and project details, product counts, reference materials, shot lists, delivery preferences, invoice and payment records, communication history, and technical data such as device and usage information. Where relevant, we also process information needed to manage image review, file delivery, and agreed usage notes.
How We Collect Data
We receive data from contact forms, email, phone calls, planning calls, booking discussions, proof gallery review, and file delivery interactions. Technical information may be collected automatically through the website and related service tools, and project data may be generated from the handling of products, images, and delivery files.
Types of Cookies
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are used only to the extent needed for operation, security, and service improvement.
Cookie Controls
We use only the cookie categories needed for site operation, performance review, and basic functionality. You can block or delete cookies in your browser, but some features may not work as intended if essential cookies are disabled.
GDPR Overview
When GDPR applies, we process personal data only on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We apply data minimisation and limit processing to what is relevant for inquiries, bookings, production, delivery, and related administration.
Where GDPR applies, this policy explains how Capture Essence processes personal data for users in the European Economic Area.
GDPR Rights
Where GDPR applies, you may have rights to access, rectify, erase, restrict, object, and receive a copy of certain data in portable form. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, or portability of certain personal data. You may also raise concerns about how your data is handled and ask for clarification about the processing applied to your records.
How to Make a Request
To protect privacy, we may ask for information needed to verify your identity and understand the request. If a request is complex or repetitive, we may respond in stages or refuse it to the extent permitted by law.
Retention of Data
We keep personal data only for as long as needed for the relevant purpose, including inquiry handling, project administration, delivery, dispute handling, and legal compliance. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where retention is required by law.
Policy Updates
If we make material changes, we will update the policy text and use reasonable means to draw attention to the revised version when appropriate. The date of the latest update should be checked before relying on the policy.
Purposes of Processing
We use personal data to respond to inquiries, assess project scope, prepare quotes, arrange planning calls, coordinate product delivery or return, manage sample setup approval, produce and edit images, deliver proof galleries and final files, issue invoices, process payments, maintain records, protect our systems, and meet legal obligations. We may also use limited data to improve service administration and keep project communication accurate.
Service Providers
We may share personal data with service providers that support website hosting, communications, file delivery, payment processing, and administrative functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data where required to comply with law, court orders, tax or accounting duties, or lawful requests from public authorities. We may also share information to establish, exercise, or defend legal claims.